How to delete your data

EazyBiz360 is operated by KCRP SOLUTION (SSM 202003023102), Malaysia. This page explains how to have data held in EazyBiz360 deleted, including data received through Facebook Login for Business and the WhatsApp Business Platform.

If you are a business using EazyBiz360

To delete your business’s data:

• The account owner e-mails kcrp.solution@gmail.com with the company name and company code, and says what should be deleted: the whole account, or specific data.
• We confirm the request with the account owner (for example by phone) before deleting anything.
• We delete the data within 30 days of confirming, and tell you when it is done. Records that the law requires us or you to keep, such as invoices and other tax records, are kept only for as long as required.

If you would like a copy of your data first, ask for an export in the same e-mail.

Disconnecting WhatsApp

The account owner can disconnect a WhatsApp number at any time in Settings › WhatsApp AI › Disconnect. This immediately stops EazyBiz360 sending from that number and deletes the stored access token for it, so EazyBiz360 can no longer act for your WhatsApp Business Account. Chats already in your inbox stay in your account until you ask us to delete them as above. You can also remove the app’s access from your Meta business settings.

If you are a customer of a business that uses EazyBiz360

• Contact the business you dealt with: it controls your data and can correct or delete it. You can also write to kcrp.solution@gmail.com and we will pass your request on and help the business respond.
• On WhatsApp, replying STOP stops that business’s automatic follow-ups, reminders to book again, review requests and campaign messages to you.

Questions

E-mail kcrp.solution@gmail.com. More detail is in our Privacy Policy.